Privacy Policy

Privacy Policy

Last Updated: October 10, 2026

This Privacy Policy explains how Neva (“Neva”, “we”, “us”, or “our”) collects, uses, stores, and shares information when you visit or use our website, https://nevaofficial.com/ (the “Website”), browse our products, create an account, place an order, contact us, or otherwise interact with our services.

Neva operates an online jewellery and accessories store offering products such as rings, earrings, pendants, bracelets, and other lightweight jewellery and fashion accessories.

By using our Website, you acknowledge that you have read and understood this Privacy Policy. We process personal information for legitimate business purposes and in accordance with applicable law.

1. About Neva

Brand: Neva
Website: https://nevaofficial.com/
Country: India
Email: nevaofficial07@gmail.com

This Privacy Policy applies to information collected through our Website and other communications or services that link to or reference this Privacy Policy.

2. Information We Collect

Depending on how you interact with Neva, we may collect different types of information.

2.1 Information You Provide Directly

When you create an account, place an order, contact us, subscribe to communications, participate in a promotion, submit a review, or otherwise interact with us, we may collect:

  • First and last name

  • Email address

  • Telephone or mobile number

  • Billing and shipping addresses

  • City, state, postal/PIN code, and country

  • Account login information

  • Order and purchase information

  • Products purchased or considered

  • Product quantities, order values, and discounts

  • Return, refund, and exchange information

  • Customer-service communications

  • Reviews, ratings, photographs, videos, or other content you voluntarily submit

  • Marketing and communication preferences

We only request information reasonably necessary for the relevant purpose.

3. Order and Transaction Information

When you place an order through Neva, we may collect and process information necessary to process and fulfil that order, including:

  • Order number

  • Products and variants purchased

  • Quantity, price, and discounts

  • Billing and shipping details

  • Payment status and transaction references

  • Delivery information

  • Return, refund, or exchange details

  • Communications relating to your order

This information may be shared with payment processors, shipping providers, fulfilment providers, technology providers, and other service providers where necessary to complete your transaction.

4. Payment Information

Payments made through the Website may be processed by third-party payment service providers.

Depending on your payment method, these providers may process payment details, transaction identifiers, billing information, and payment status.

Neva does not intend to store complete payment-card information, such as full card numbers, where such information is processed directly by the relevant payment service provider.

Payment information may be processed according to the privacy policies and security practices of the applicable payment provider.

5. Information Collected Automatically

When you visit or use the Website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Device identifiers

  • Pages and products viewed

  • Search activity

  • Links or buttons clicked

  • Date and time of visits

  • Time spent on pages

  • Referring website or URL

  • Shopping-cart and purchase activity

  • Approximate location derived from technical information

  • Diagnostic and security information

We may use this information to operate, secure, analyse, and improve the Website.

6. Shopify and Technology Providers

Neva operates its online store using third-party technology and e-commerce service providers, including Shopify and other providers that may support the Website.

These providers may process information necessary to:

  • Operate the online store

  • Process and manage orders

  • Maintain customer accounts

  • Process payments

  • Provide checkout functionality

  • Prevent fraud

  • Provide analytics and technical support

  • Maintain Website security

  • Deliver communications

  • Manage shipping and fulfilment

These providers may process information on our behalf or independently where their own services and privacy policies apply.

7. Cookies and Similar Technologies

We may use cookies, pixels, web beacons, local storage, and similar technologies.

These technologies help websites remember information, recognise returning visitors, and understand how visitors use a website.

We may use them for the following purposes:

Essential Cookies: To support shopping-cart functionality, checkout, accounts, security, fraud prevention, and session management.

Functional Cookies: To remember your choices and preferences.

Analytics Cookies: To understand how visitors use our Website and navigate between pages and products.

Marketing and Advertising Technologies: Where used, to measure advertising campaigns and understand interactions with our Website.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies.

You may control cookies through your browser or device settings. Disabling certain cookies may affect Website functionality.

8. How We Use Your Information

Neva may use personal information for the following purposes:

Providing Services: To operate the Website and provide the products and services you request.

Processing Orders: To process purchases, arrange deliveries, manage payments, provide order updates, and handle returns, refunds, and exchanges.

Managing Accounts: To create and manage customer accounts where available.

Communications: To send order confirmations, payment notifications, shipping updates, customer-support responses, account notifications, security alerts, and important service information through email, telephone, SMS, WhatsApp, or other communication methods.

Marketing: Where permitted by applicable law, to communicate information about new products, collections, offers, discounts, promotions, events, and other Neva products or services.

You may opt out of marketing communications using the available unsubscribe mechanism or by contacting us. Opting out will not prevent essential transactional or service-related communications.

Improving Our Website: To analyse Website usage, customer interactions, and purchasing trends to improve our products, services, design, and customer experience.

Fraud Prevention and Security: To detect suspicious transactions, prevent fraud, protect customer accounts, investigate misuse, and maintain Website security.

Legal Compliance: To comply with legal, regulatory, tax, accounting, and other lawful obligations.

Legal Claims: To establish, exercise, or defend legal rights or claims.

9. Shopping Cart and Abandoned Checkout

If you add products to your shopping cart or begin an order but do not complete the purchase, information associated with that activity may be processed to maintain your cart, help you complete your purchase, provide customer support, analyse shopping behaviour, or send permitted reminders and marketing communications.

Where marketing consent is required by applicable law, we will obtain or rely upon the appropriate consent before sending marketing communications.

10. Customer Reviews and User-Submitted Content

If you voluntarily submit a product review, rating, photograph, video, testimonial, or other content to Neva, we may use that content for purposes related to our Website, products, and marketing, subject to applicable law and any terms presented when the content is submitted.

Please do not submit personal information about another individual unless you have the appropriate permission.

To request removal of content you submitted, contact us at nevaofficial07@gmail.com.

11. Sharing of Personal Information

We do not sell your personal information as a standalone product.

We may share information with third parties when reasonably necessary for the purposes described in this Privacy Policy.

Service Providers: We may share information with providers supporting e-commerce infrastructure, payment processing, shipping, order fulfilment, customer support, email, SMS or WhatsApp communications, analytics, advertising, fraud prevention, Website security, technology, hosting, reviews, and customer feedback.

Shipping and Delivery Partners: We may share your name, telephone number, delivery address, and relevant order information to enable delivery.

Payment Providers: We may share information necessary to process or verify payments.

Legal and Regulatory Authorities: We may disclose information where required by law, regulation, court order, governmental authority, or other lawful process.

Business Transfers: If Neva is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

With Your Consent: We may share information for another purpose where you have provided the required consent.

12. Third-Party Services and Links

Our Website may contain links, integrations, or services provided by third parties, including payment providers, social-media platforms, analytics providers, advertising services, and shipping services.

When you interact directly with a third-party service, that party may collect and process information according to its own privacy policy and terms.

Neva does not control the privacy practices of independent third parties. We encourage you to review their privacy policies.

13. Marketing, Advertising, and Analytics

Where applicable, Neva may use analytics and advertising technologies to understand Website activity and measure marketing effectiveness.

These technologies may collect information about pages and products viewed, cart and purchase activity, device and browser information, IP addresses, advertising identifiers, and interactions with advertisements.

Specific platforms may vary depending on the services used by Neva. Where applicable law requires consent for advertising or tracking technologies, we will obtain the required consent.

14. SMS and WhatsApp Communications

If you provide your telephone number, we may use it for order confirmations, delivery updates, customer-service communications, account or security notifications, verification messages, and promotional communications where permitted.

Marketing communications will be sent subject to applicable consent requirements. You may stop marketing messages by following the applicable opt-out instructions or contacting us.

Consent to receive marketing communications is not required to purchase products from Neva. We may retain communication preferences and consent records where necessary to demonstrate compliance with applicable requirements.

15. Data Retention

Neva retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer period is required or permitted by applicable law.

Retention periods may depend on the purpose of collection, the nature of the information, account status, order history, customer-service requirements, fraud and security requirements, legal obligations, tax and accounting requirements, dispute resolution, and enforcement of agreements.

Purchase information may need to be retained for accounting, tax, legal, warranty, refund, dispute, or record-keeping purposes.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and technical requirements. Some information may remain temporarily in secure backups until those backups are routinely deleted or overwritten.

16. International Processing and Transfers

Some of our service providers may process personal information on servers or systems located outside your state, city, or country.

Your information may therefore be transferred to and processed in jurisdictions where data-protection laws may differ from those in your jurisdiction.

Where applicable law requires safeguards for such transfers, Neva will take reasonable steps to comply with those requirements.

17. Security of Personal Information

Neva takes reasonable measures designed to protect personal information against unauthorised access, alteration, disclosure, misuse, or destruction.

Depending on the circumstances, these measures may include access controls, authentication mechanisms, secure payment processing through payment providers, security monitoring, restricted access to personal information, and technical and organisational safeguards.

However, no method of internet transmission or electronic storage is completely secure. While we take reasonable measures to protect your information, we cannot guarantee absolute security.

18. Personal Data Breaches

If Neva becomes aware of a personal-data breach affecting personal information, we will assess and handle the incident in accordance with applicable law.

Where notification is legally required, we will notify the relevant individuals, authorities, or other parties in accordance with applicable requirements.

We may also take steps to contain, investigate, remediate, and prevent the recurrence of a security incident.

19. Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may have rights regarding your personal information, including the right to:

  • Request information about personal data processed by us

  • Request correction of inaccurate or incomplete information

  • Request deletion or erasure where applicable

  • Withdraw consent where processing is based on consent

  • Request information about how your personal information is processed

  • Raise a privacy-related grievance

  • Exercise other rights provided under applicable law

Some rights may be subject to legal limitations or exceptions. To protect your account and personal information, we may need to verify your identity before processing certain requests.

20. How to Request Access, Correction, or Deletion

You may contact us at nevaofficial07@gmail.com to request access to, correction of, or deletion of your personal information, where applicable.

Please provide enough information for us to identify your account or transaction and understand your request. We may request additional information to verify your identity and prevent unauthorised requests.

We will process valid requests within the period required by applicable law.

If certain information must be retained because of a legal, regulatory, security, accounting, or other lawful requirement, we may retain that information even after receiving a deletion request.