Terms of service

Terms of Service

Last Updated: October 10, 2026

Welcome to Neva.

These Terms of Service ("Terms", "Terms of Service") govern your access to and use of the Neva website located at https://nevaofficial.com/ (the "Website") and your purchase of products from Neva.

By accessing, browsing or using our Website, or placing an order through our Website, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use the Website or place an order.

1. About Neva

Neva is an online jewellery and accessories brand offering products including, but not limited to:

Rings
Earrings
Pendants
Bracelets
Jewellery accessories
Other fashion and lifestyle accessories

Our products are intended for personal use unless otherwise stated.

Website: https://nevaofficial.com/
Email: nevaofficial07@gmail.com

2. Eligibility to Use the Website

By using the Website or placing an order, you represent that:

You are legally capable of entering into a binding agreement under applicable law; or
If you are not legally capable of entering into such an agreement, you are using the Website with the involvement and permission of a parent or legal guardian where required by law.

You must provide accurate information when creating an account or placing an order.

3. Website Use

You agree to use the Website only for lawful purposes.

You must not:

Use the Website for unlawful or fraudulent activities
Attempt to gain unauthorised access to the Website or its systems
Interfere with Website security or functionality
Introduce malicious software, viruses or harmful code
Copy or reproduce Website content without permission
Scrape or systematically collect Website content without permission
Use another person's account or personal information without authorisation
Attempt to interfere with another customer's use of the Website
Use the Website to distribute spam or unauthorised promotional material

Neva reserves the right to take reasonable action against misuse of the Website.

4. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on the Website are accurate.

However, there may be minor differences between the product displayed on your screen and the actual product due to:

Screen settings
Lighting conditions
Photography
Manufacturing variations
Material characteristics
Individual product finishing
Differences in display devices

Such minor variations do not necessarily constitute a product defect.

We reserve the right to correct errors, inaccuracies or omissions in product information when identified.

5. Jewellery and Product Characteristics

Neva products may be made from different materials and finishes depending on the individual product.

Product-specific information regarding materials, dimensions, colours, finishes, care instructions or other characteristics will be provided on the relevant product page where applicable.

Customers should review the product description and available specifications before placing an order.

Jewellery may be delicate and should be handled and stored appropriately.

Where care instructions are provided, customers are encouraged to follow them to help maintain the appearance and condition of the product.

6. Product Availability

Products displayed on the Website are subject to availability.

We may:

Limit quantities
Discontinue products
Temporarily remove products
Change product designs or specifications
Correct inventory errors

If a product becomes unavailable after an order has been placed, we may contact you and provide an appropriate resolution in accordance with applicable law and our applicable policies.

7. Prices

Product prices displayed on the Website are the prices applicable at the time of purchase unless otherwise stated.

Prices may change from time to time.

A price change will not normally affect an order that has already been successfully accepted and confirmed, except where an obvious pricing error or other circumstances permitted by applicable law apply.

Applicable shipping charges, taxes or other charges, where applicable, will be displayed during checkout or communicated as required.

8. Pricing Errors

Although we make reasonable efforts to ensure pricing information is accurate, an unintentional pricing error may occasionally occur.

If a product is listed at an obviously incorrect price due to a technical or human error, Neva may contact you before fulfilling the order.

Where permitted by applicable law, we may cancel the affected order and provide a refund of any amount already paid for that order.

9. Orders

When you place an order through the Website, you are making a request to purchase the selected products.

After submitting an order, you may receive an order confirmation by email, SMS, WhatsApp or another available communication method.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted for fulfilment.

Order acceptance may be subject to:

Product availability
Payment confirmation
Address verification
Fraud and security checks
Other reasonable fulfilment requirements

10. Order Cancellation

Orders may be cancelled subject to our Cancellation Policy and the stage of fulfilment.

If an order has already been processed, packed or dispatched, cancellation may no longer be possible.

Please refer to our applicable Cancellation and Return/Refund Policies for additional information.

11. Payment

You may pay for your order using the payment methods made available during checkout.

Payments may be processed by third-party payment service providers.

Neva does not control the internal systems of independent payment providers and is not responsible for temporary technical failures or interruptions originating from those providers.

Your payment may be subject to verification, fraud-prevention checks or other security measures.

12. Shipping and Delivery

Orders are shipped according to our Shipping Policy.

Delivery times shown on the Website or communicated to you are estimates unless expressly stated otherwise.

Delivery may be affected by:

Courier operations
Weather
Public holidays
High order volumes
Incorrect address information
Remote locations
Transportation disruptions
Events outside our reasonable control

For complete shipping information, please refer to our Shipping Policy.

13. Returns, Refunds and Exchanges

Returns, refunds and exchanges are governed by Neva's applicable Return, Refund & Exchange Policy.

Eligibility may depend on factors including:

Product condition
Time since delivery
Product category
Hygiene considerations
Whether the product has been worn or used
Whether the product has been damaged
Whether the product is eligible for return or exchange under the applicable policy

Customers should review the Return, Refund & Exchange Policy before making a purchase.

14. Earrings and Hygiene

For hygiene and safety reasons, certain jewellery products, particularly earrings or products designed for direct contact with the body, may be subject to special return or exchange conditions.

Where a product is excluded from return or exchange for hygiene reasons, this will be stated in the applicable Return, Refund & Exchange Policy or on the relevant product page where appropriate.

This does not affect any mandatory rights available to customers under applicable law.

15. Damaged, Defective or Incorrect Products

If you receive a product that is:

Damaged
Defective
Incorrect
Missing from your order
Significantly different from the product ordered

please contact Neva promptly with your order information.

We may request photographs, videos or other reasonable information to investigate the issue.

Where a product is confirmed to be eligible for a remedy, Neva will provide the applicable resolution in accordance with our policies and applicable law.

16. Account Registration

Certain features of the Website may require you to create an account.

You are responsible for:

Providing accurate information
Maintaining the confidentiality of your login information
Keeping your account information updated
Not sharing your account credentials with unauthorised persons

You should notify Neva promptly if you believe your account has been accessed without authorisation.

17. Promotions and Discount Codes

From time to time, Neva may offer:

Discount codes
Promotional prices
Special offers
Free-shipping offers
Bundle offers
Limited-time promotions
Other promotional campaigns

Each promotion may have its own terms and eligibility requirements.

Unless expressly stated otherwise:

Promotional codes cannot be exchanged for cash
Promotional codes may have expiry dates
Some products may be excluded
Promotions may not be combined
Promotional offers may be subject to minimum purchase requirements

Neva reserves the right to correct errors relating to promotions and to withdraw or modify a promotion where permitted by applicable law.

18. Gift Cards and Store Credits

If Neva offers gift cards, vouchers or store credits, additional terms may apply.

The applicable terms will be communicated at the time of purchase or issuance.

Unless required by applicable law, gift cards, vouchers or store credits may not be redeemable for cash.

19. Intellectual Property

All content on the Website, unless otherwise stated, is owned by or licensed to Neva.

This includes:

Neva name and branding
Logos
Product photographs
Product descriptions
Graphics
Website design
Text
Videos
Illustrations
Icons
Layouts
Marketing materials
Other original Website content

You may view and use the Website for personal, non-commercial purposes.

You must not reproduce, copy, distribute, modify, publish, sell, commercially exploit or create derivative works from our content without prior written permission, except where permitted by applicable law.

20. Neva Name and Branding

The Neva name, logo, trademarks, branding elements and related visual identity may not be used without prior written permission from Neva, except where permitted by applicable law.

Unauthorised use of Neva's branding may violate applicable intellectual-property laws.

21. User Reviews and Submitted Content

If you submit reviews, ratings, photographs, videos, testimonials, comments or other content to Neva, you are responsible for ensuring that you have the necessary rights and permissions to submit that content.

You must not submit content that:

Is unlawful
Is fraudulent or misleading
Infringes another person's intellectual-property rights
Contains another person's private information without permission
Contains malicious software
Is abusive, threatening or harmful
Is unrelated to the relevant product or service

Where permitted by applicable law and our Privacy Policy, you grant Neva permission to use submitted content for purposes connected with our products, Website and marketing.

22. Third-Party Services

The Website may use or integrate with third-party services, including:

Payment providers
Shipping providers
Analytics providers
Advertising services
Social-media services
Customer-support tools
Review platforms
Technology providers

Third-party services may be subject to their own terms and privacy policies.

Neva is not responsible for the independent terms, policies, availability or operation of third-party services.

23. Links to Third-Party Websites

Our Website may contain links to third-party websites.

These links may be provided for convenience or additional information.

Neva does not control third-party websites and does not necessarily endorse their content, products or services.

You access third-party websites at your own discretion and should review their applicable terms and privacy policies.

24. Website Availability

We aim to keep the Website available and functioning properly.

However, we do not guarantee that the Website will always be:

Available
Error-free
Uninterrupted
Secure
Free from bugs or technical problems

The Website may occasionally be unavailable because of:

Maintenance
Updates
Technical problems
Hosting issues
Network failures
Security incidents
Events outside our reasonable control

25. Prohibited Activities

You must not use the Website to:

Commit fraud
Make unauthorised purchases
Attempt payment fraud
Circumvent Website security
Access restricted systems
Introduce malware or malicious code
Scrape Website information in an unauthorised manner
Interfere with Website operations
Abuse promotional offers
Impersonate another person
Provide false information
Use stolen payment or identity information
Engage in unlawful activity

Neva may take reasonable measures to protect the Website, customers and business from prohibited activity.

26. Fraud Prevention

Neva may use reasonable fraud-prevention and security measures when processing orders.

Orders may be subject to verification where we identify unusual or suspicious activity.

If an order cannot reasonably be verified or appears to involve fraud or unauthorised activity, Neva may delay, reject or cancel the order where permitted by applicable law.

If payment has already been received for an order that is cancelled for such reasons, any applicable refund will be handled in accordance with applicable law and our policies.

27. Privacy

Your use of the Website is also subject to our Privacy Policy.

Our Privacy Policy explains how Neva collects, uses, stores and shares personal information.

By using the Website, you acknowledge that you have reviewed our Privacy Policy.

28. Disclaimers

To the extent permitted by applicable law, Neva provides the Website and its content on an "as available" basis.

We do not guarantee that every piece of information on the Website will always be complete, accurate or current.

Nothing in these Terms is intended to exclude or limit any consumer rights, warranties or protections that cannot legally be excluded or limited under applicable law.

29. Limitation of Liability

To the maximum extent permitted by applicable law, Neva will not be responsible for indirect, incidental, special or consequential losses arising from your use of the Website or inability to use the Website.

However, nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

These Terms do not affect any mandatory statutory rights or remedies available to consumers.

30. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Website, violation of these Terms, or infringement of the rights of Neva or another person.

Nothing in this section is intended to impose liability beyond what is permitted under applicable law.

31. Events Beyond Our Control

Neva will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Floods
Earthquakes
Fires
Severe weather
Epidemics or pandemics
War
Civil disturbances
Government actions or restrictions
Transportation disruptions
Courier disruptions
Internet or telecommunications failures
Major technical failures
Cybersecurity incidents
Other events beyond our reasonable control

Where such an event affects an order, we will make reasonable efforts to communicate relevant information and resume normal service as soon as reasonably possible.

32. Suspension or Termination

Neva may restrict or suspend access to the Website where reasonably necessary to:

Protect Website security
Prevent fraud or abuse
Investigate unlawful activity
Protect customers or Neva
Comply with legal requirements
Address a serious violation of these Terms

Where appropriate and legally required, we may provide notice before taking such action.

33. Changes to Products and Services

Neva may update, modify, suspend or discontinue products, Website features, services or content from time to time.

Such changes will not affect completed orders except where necessary to comply with applicable law or where circumstances require an appropriate remedy.

34. Changes to These Terms

Neva may update these Terms from time to time.

Changes may be made due to:

Changes to our products or services
Changes to our Website
Changes in technology
Changes to our business practices
Changes in applicable law
Changes to third-party services

The updated Terms will be published on this page with a revised "Last Updated" date.

Your continued use of the Website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by applicable law.

Where applicable law requires specific notice or consent for material changes, Neva will provide such notice or obtain such consent.

35. Governing Law

These Terms are intended to be governed by and interpreted in accordance with the applicable laws of India.

Nothing in these Terms is intended to prevent a consumer from exercising any mandatory rights or remedies available under applicable consumer-protection laws.

36. Dispute Resolution

If you have a concern regarding an order, product or service, we encourage you to contact Neva first so that we can attempt to resolve the matter.

You may contact us at:

Email: nevaofficial07@gmail.com

Nothing in this section limits any mandatory legal or consumer rights available to you.

37. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where permitted by law.

The remaining provisions will continue to apply to the extent permitted by applicable law.

38. Entire Agreement

These Terms, together with our Privacy Policy, Shipping Policy, Return/Refund/Exchange Policy, Cancellation Policy and any other policies expressly referenced on the Website, form the terms governing your use of the Website and purchase of products from Neva, to the extent permitted by applicable law.

If there is a conflict between these Terms and a mandatory consumer right under applicable law, the applicable mandatory consumer right will prevail.