Shipping policy

Shipping Policy

Last Updated: October 10, 2026

Thank you for shopping with Neva.

This Shipping Policy explains how we process, ship and deliver orders placed through https://nevaofficial.com/.

By placing an order with Neva, you acknowledge and agree to the terms described below.

1. Where We Ship

Neva currently ships orders to delivery addresses supported by our shipping and logistics partners.

Available shipping destinations, delivery options and applicable shipping charges will be displayed during checkout where available.

Shipping availability may vary depending on the destination, serviceability and other logistical conditions.

If we are unable to deliver to your selected address, we will contact you using the contact information provided with your order.

2. Order Processing

Orders are normally processed after successful order placement and payment confirmation.

Processing time may vary depending on:

Product availability
Order volume
Payment confirmation
Address verification
Weekends and public holidays
Promotional periods or sales
Other circumstances affecting fulfilment

Orders are generally processed during our normal business or working days.

The estimated processing time, where applicable, will be communicated on the Website or through your order confirmation.

Please note that order processing time is separate from shipping and delivery time.

3. Shipping and Delivery Time

Once your order has been processed and handed over to the shipping or courier partner, delivery time depends on the destination, courier service, weather, logistics conditions and other factors.

An estimated delivery timeframe may be displayed during checkout or communicated with your order confirmation.

Estimated delivery dates are provided for guidance only and are not guaranteed unless expressly stated otherwise.

Delivery may take longer during:

Sales and promotional periods
Festivals and public holidays
Severe weather
Natural disasters
Transportation disruptions
Courier delays
High-volume periods
Remote-area deliveries
Events outside our reasonable control

We will make reasonable efforts to ensure your order reaches you within the estimated timeframe.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

Delivery destination
Order value
Shipping method
Promotional offers
Other applicable conditions

Where Neva offers free shipping, the applicable eligibility conditions will be displayed on the Website or during checkout.

5. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information you provided.

The confirmation may include:

Order number
Products purchased
Order value
Delivery address
Payment status
Shipping information, where available

Please check your order confirmation carefully.

If you notice an incorrect delivery address or other important error, contact us as soon as possible.

6. Tracking Your Order

Where tracking is available, Neva may provide you with a tracking number or tracking link after your order has been shipped.

You may use the tracking information provided to check the status of your shipment.

Tracking information may take some time to become active after the package has been handed over to the courier.

Neva is not responsible for delays in the courier's tracking system or temporary unavailability of tracking information.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please ensure that your order includes accurate:

Full name
House or flat number
Building or street information
Area or locality
City
State
PIN or postal code
Contact telephone number

Neva is not responsible for delays, failed deliveries or additional shipping costs resulting from an incorrect, incomplete or outdated delivery address provided by the customer.

If a package is returned to Neva because of an incorrect or incomplete address, we may contact you to arrange further delivery.

Additional shipping charges may apply where applicable.

8. Failed or Missed Delivery

If a delivery attempt is unsuccessful because:

Nobody is available to receive the package
The delivery address is incorrect or incomplete
The customer refuses delivery
The courier cannot contact the recipient
The delivery area is temporarily inaccessible
The customer does not respond to delivery attempts

the courier may make additional delivery attempts or return the package to Neva.

If the order is returned to us, we may contact you regarding further delivery arrangements.

Additional shipping charges may apply where a second delivery attempt is required due to circumstances attributable to the customer.

9. Delayed Deliveries

While we work with our shipping partners to deliver orders within the estimated timeframe, delays may occasionally occur.

Delays may result from:

Courier operations
Weather conditions
Traffic or transportation issues
Public holidays
Natural disasters
High order volumes
Incorrect address information
Remote or difficult-to-service locations
Government restrictions
Events outside our reasonable control

If we become aware of a significant delivery issue, we will make reasonable efforts to assist you.

10. Lost or Damaged Packages

If your package appears to have been lost, significantly delayed or damaged during transit, please contact Neva as soon as reasonably possible.

We may request information such as:

Order number
Delivery information
Photographs of damaged packaging
Photographs of the product
Delivery confirmation information
Other information reasonably necessary to investigate the issue

We may work with the relevant shipping or logistics provider to investigate the shipment.

Any resolution will be handled in accordance with our applicable policies and the circumstances of the individual order.

11. Damaged Package on Delivery

If you receive a package that appears visibly damaged, we recommend checking the contents as soon as possible.

Where possible, please take clear photographs or video of:

The outer package
Shipping label
Packaging damage
Product packaging
The jewellery or accessory received

If the product itself is damaged or an incorrect product has been delivered, please contact us promptly so that we can investigate and assist you under our applicable Return, Refund and Exchange Policy.

12. Incorrect or Missing Product

If you receive:

The wrong product
The wrong size or variant
A missing item
An incomplete order
A product that does not match your order

please contact us as soon as possible with your order number and relevant details.

We will review the issue and provide an appropriate resolution in accordance with our applicable policies.

13. Multiple Items in One Order

If an order contains multiple products, Neva may ship the products together or separately depending on product availability, fulfilment requirements and logistics.

If items are shipped separately, you may receive separate tracking information.

14. Pre-Orders and Temporarily Unavailable Products

If Neva offers pre-order products or products with a future dispatch date, the expected dispatch timeframe will be communicated on the relevant product page or during the purchase process where applicable.

If an order contains both immediately available and pre-order products, the products may be shipped separately depending on our fulfilment arrangements.

15. International Shipping

If Neva offers international shipping, the applicable shipping charges, delivery estimates and destination availability will be displayed where available.

International customers may be responsible for:

Customs duties
Import taxes
Local taxes
Customs clearance charges
Other charges imposed by the destination country

Such charges are generally outside Neva's control unless expressly stated otherwise at checkout.

International delivery may also be affected by customs procedures, import restrictions and local regulations.

16. Customs and Import Restrictions

For international orders, the recipient may be responsible for complying with the laws and regulations of the destination country.

Neva cannot guarantee that every product can be imported into every country.

If an order is delayed, held or returned due to customs requirements, import restrictions, incomplete documentation or refusal to pay applicable duties or charges, the resolution may depend on the circumstances and applicable laws.

17. Shipping Partners

Neva may use third-party courier, logistics and shipping providers to deliver orders.

Once an order has been handed over to a shipping partner, certain aspects of the delivery process are controlled by that provider.

Neva will make reasonable efforts to assist with delivery issues but cannot control the internal operations, routes or schedules of independent shipping providers.

18. Changes to Your Shipping Address

If you need to change your delivery address after placing an order, contact Neva as soon as possible.

We will try to accommodate address-change requests before the order is dispatched.

Once an order has been shipped, we may not be able to change the delivery address.

Any additional charges imposed by a shipping provider for an approved address change may be payable by the customer where applicable.

19. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, contact us as soon as possible.

Cancellation requests are subject to our Cancellation Policy and the status of your order.

Once an order has been dispatched, cancellation may no longer be possible and the applicable Return, Refund or Exchange Policy may apply instead.

20. Shipping and Returns

Shipping terms do not replace our Return, Refund or Exchange Policy.

If you receive a product that is damaged, defective, incorrect or otherwise eligible for return or exchange, please refer to our Return and Refund Policy.

The applicable policy will determine eligibility, timelines, return shipping responsibility and refund or replacement procedures.